InReply was created by Strategic Minds Group Limited, a UK company behind the AI email agent, with the product built around a simple idea: small businesses should not have to spend their day answering the same customer emails. InReply connects directly to an existing Gmail or Outlook inbox, reads incoming messages, classifies them, and creates replies using only the business knowledge you provide through FAQs, PDFs, documents, CSVs, or website content. Users can start with Ghost Mode, where every reply is saved as a draft for review, or move to auto-send with confidence controls once they are comfortable. Users may also like its shared inbox workspace, automatic email routing, action items for emails that need human attention, and the fact that there is no helpdesk migration required. Pricing starts at $52/month, with Growth at $105/month and Scale at $197/month.